سياسة الاستبدال والاسترجاع

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him by the store within seven days from the date of receipt of the product, and he does not have the right to exchange the product after the seven days have passed. 2- To exchange the product, it must be in good condition and the consumer must not have used the product or gained its benefit, and the store has the right to inspect the product before exchanging it to ensure its safety, and the consumer bears the shipping cost if he wants to exchange the product, and in international exchanges, the consumer bears all shipping and delivery costs to the shipping company, and if there are defects or errors, the consumer will be compensated. The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the consumer's request or according to specifications set by him, excluding products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, or CDs or software programs that have been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products via the internet. Refund Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product provided to him by the store within seven days from the date of receipt of the product, and he does not have this right after the seven days. 2- To return the product, it must be in good condition and the consumer must not have used the product or gained its benefit, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs associated with the return process, and in the case of international returns, the consumer bears all shipping and delivery costs to the shipping company, and if there are defects or errors, the consumer will be compensated. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer's request or according to specifications set by him, excluding products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, or CDs or software programs that have been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products via the internet.